Hi, two points of failure that I can see on your issue. First could be the BT software, 2nd could be the BT card which is a hardware issue. My first suggestion is to go to Control Panel, then Add/Remove Programs, look for and application named SetPoint then remove it. Most likely you're probably using a DELL computer, if so go to go to Drivers and Downloads choose your correct Computer model maybe laptop or pc; then choose your correct Operating system and platform if its 32 bit or 64 bit.

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